Booking Terms and Conditions

Carlie&Co Create - Booking Terms and Conditions

By accessing and using our services, you agree to comply with these Terms and Conditions of booking.

Booking the space:

As a user of the Carlie&Co Create space, you confirm that you are at least 18 years of age. If you are under 18 years of age, you must be accompanied by and adult on the day of your booking.

The person specified on the booking form is the designated hiree of the space and must not sublet their booking.

Payments:

A payment in full is required at the time of booking to secure your session.

Rescheduling and Cancellation Policy:

At Carlie&Co Create, we understand that sometimes plans change unexpectedly. To ensure the best experience for all our clients and to manage our schedule efficiently, we kindly ask you to review our cancellation policy:

If you need to reschedule your session, please contact us at least 48 hours in advance. We’ll do our best to accommodate your new preferred date and time, subject to availability.

Cancellations made 48 hours or more before the scheduled session will receive a full refund of any deposits or prepayments.

Cancellations made within 48 hours of the session will forfeit 50% of the session fee.

Same-day cancellations or failure to show up for your session will result in the full session fee being charged.

Late Arrivals:

We ask that clients arrive promptly at their scheduled session time. If you are more than 15 minutes late, your session may be shortened or rescheduled depending on availability, and a late fee may apply.

Conduct:

You agree to use the space (including any shared space) in a reasonable manner, and conduct yourself (and your business) in a legal, moral and reputable way, which does not interfere with other occupiers of the precinct and their visiting clients.

Use props solely for their intended function (e.g a chair is for sitting on, not standing).

Permits and licences:

By using the Carlie&Co Create space, you agree to comply with all applicable laws and regulations. We reserve the right to suspend or terminate your access to our space services at any time, without prior notice, for any reason, including but not limited to, your failure to comply with these Terms and Conditions.

Cleaning and Rubbish:

General cleaning is included in the studio hire rate.

Leave the studio, furniture and props in a clean, tidy condition and take your rubbish with you. The space should be left in the same condition it was in when you arrived.

Notify CarlieandCo Create as soon as practicable of any damage or maintenance required to any of the building or equipment.

Parking:

Car parking is only available in designated spaces.